Terms and Conditions

By accessing or using any part of the site, you agree to be bound by these Terms of Service. Any new features added to the current store will also be subject to the Terms of Service. It is your responsibility to check this page periodically for changes. The fact that you continue to use or access the website after the publication of any changes constitutes acceptance of those changes.

In the event that the carrier is unable to deliver a package due to an incorrect address entered by the customer, the customer's refusal to pay duties, multiple unsuccessful attempts to contact the customer at the point of delivery, or any other reason , SANDRA MOSS will not be responsible for the return shipping costs charged by the carrier. Likewise, SANDRA MOSS is not responsible for the payment of the return of the merchandise to the customer. In these cases, the customer remains responsible for all shipping costs associated with packages returned due to non-delivery.

SANDRA MOSS reserves the right to refuse a return if the merchandise in question does not meet our standards for salable condition.

When provided, all original packaging must accompany the item, and the lack of these items will risk the return being refused. All accessories must be in equally salable condition as the items they accompany.

Shoes that are returned with marked soles, without the original box, or with a damaged box will not be accepted and will be returned to the customer.

Customers are responsible for paying shipping costs and acquiring tracking / delivery confirmation. In the event that the client renounces the insured tracking, SANDRA MOSS is not responsible for the package if it is lost or not received. SANDRA MOSS reserves the right to define and determine "salable status" at our own discretion.


You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without permission express in writing from us. You may electronically copy and print copies of the pages of this website only for personal, non-commercial purposes related to placing an order or shopping at SANDRA MOSS.


At sandra-moss.com, each purchase is made with maximum security thanks to the use of secure servers certified by Trustwave and Geotrust and the implementation of the most advanced encryption services (SSL). We only use secured connections, as evidenced by the "https" URL prefix and the padlock symbol that appears in the browser's address bar.

To protect your credit card purchases, you will always be asked to enter your CVV code on each order. Our payments department can perform anti-fraud checks before approving the transaction and, for added protection, you can be contacted for more details before confirming the order.


SANDRA MOSS treats our clients' account information as private and confidential information and will never share it with any outside individual or affliction. Your information is secured and encrypted with Secure Socket Layer software.